General
  Information
   

Scheduling an appointment:  We will try to get you an appointment that is convenient for you. Over 600 appointment hours per week.  We are not able to tentatively hold or block out time or space for an incomplete appointment.   Open M-F 8:00a-6p  Saturday 8:00a-7p.  We are not scheduling appointments for Tuesday's, this is a special training day.  Gift card/certificate # or a valid credit card is required to secure an appointment.

Credit Card or Gift Card required to book an appointment.  Donations certificates and prizes also required a valid credit card to book an appointment.

Standard Appointment times: 8:30 am, 9:40 am, 10:50 am, 12:00 noon, 1:10 pm Lunch, 2:20 pm, 3:30 pm, 4:40 pm, and Saturday only 5:50 pm.

Please arrive 15 minutes before your appointment to receive the fully allotted time for your session. Your arrival time will determine the length of your treatment time, which will end as scheduled so that the next guest may begin promptly.  You are welcome to arrive sooner and enjoy a complimentary beverage prior to your service.

Clothing:  Wear comfortable clothing - casual and loose.  It is not necessary to wear make-up, especially if you are scheduled for a facial. All treatments are done in the privacy of your own suite.

Client Forms

Sick Clients:  you must be free of any contagious illness (flu / cold / virus / bacterial infection) for at least 48 hours prior to receiving services.

Under Doctor’s Care:  If you are currently under a doctor’s care, we request that you get a doctor’s release before you come to the spa for your treatments.  We want to insure that you have a safe and enjoyable time with us. The release can be faxed to 254-848-4806.

Pregnancy:  If you are pregnant we do require a doctor’s release before we begin your treatment.  This is for the safety of you and your baby.  The release can be faxed to 254-848-4806.  No first trimester massage.

Cancellation policy:  72 hour notice of cancellation on all services required. You will be charged the full amount of the services for a no show.  No shows for gift certificate appointments will forfeit gift certificate.  Changes to appointment day or dropping services within the the 72 hour window is considered a cancellation.

Current Lunch Menu  Lunch is only available for packages that include 3 or more hours of services per person (unless your previously purchased package included lunch).  24 Hour notice required to schedule lunch.

Dietary Needs:  Do let us know if you have any special dietary needs and we will try to accommodate them.  Let us know at time of scheduling appointment of any special needs.

Payment Methods:  Cash, Check, Visa, MasterCard, Discover, and American Express. 

Gift Cards:  Can be purchased by telephone or ordered online and are non-refundable. All gift cards have an expiration date of 12 months. Please note that we adhere to expiration limits.  We are not responsible for lost or stolen cards.

Pre-Paid Appointment Policy:  Pre-paid appointments are treated as gift card purchases.  No refunds will be issued for cancelled prepaid appointments.  If the appointment was cancelled with proper 72 hour notice then a gift card will be issued for the prepaid amount.

Active Military Discounts with valid ID:  10% off services. 
Excludes any other discounts or special price offers.  Discount does not apply to products.

College Student Discount with valid ID:  5% off Services.
Excludes any other discounts or special price offers.  Discount does not apply to products.

Gratuity:  Is not included with the price of any package or service and is at your own discretion.  We are often asked what is customary.  The industry average is 15-20%.  A mandatory 15% gratuity will be added to groups of 4 or more.

Groups:  All groups of 4 or more are required to prepay appointments at time of scheduling and will receive a 10% group discount (excludes any sales, or other discounts).  Groups of four or more require a minimum 15% gratuity.  Cancellations with 72 hours notice will receive a gift card for the cancelled portion.

Small Children:  No children under the age of  7 are  allowed at the spa in any capacity.  This is in consideration of our other guests.

No Pets of any kind allowed.

254-848-9989

  The Spa At Canyon Oaks

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